Terms of Service

Last updated: August 17, 2026

1. Acceptance of Terms

By accessing or using SanCai ("the Service"), operated by SanCai Intelligence Inc. ("SanCai," "we," "us"), you agree to be bound by these Terms of Service, our Privacy Policy, and our Data Processing Agreement. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree, do not use the Service.

2. Description of Service

SanCai is an AI-powered social media and paid advertising management platform. The Service includes trend analysis, content generation, scheduling, publishing, and ad optimization tools. The Service operates with human approval gates: content and ad changes are prepared by AI agents but are not published or applied without approval by you or your designated operators, except where you explicitly configure otherwise.

3. Accounts & Eligibility

  • You must be at least 18 years old to use the Service.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  • You must provide accurate and complete information when creating an account.
  • You are responsible for the actions of team members you invite and for the brand access you grant them.

4. Subscriptions, Billing & Trials

  • The Service is offered on a subscription basis with the tiers listed on our pricing page. We may change prices with 30 days' notice; changes apply to the next renewal.
  • Subscriptions automatically renew unless cancelled before the renewal date.
  • You may cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
  • We offer a 14-day free trial for new customers. At the end of the trial, access requires a paid subscription.
  • All fees are exclusive of taxes, which you are responsible for paying.
  • Advertising spend is billed to you directly by the advertising platforms (e.g., Meta) and is never included in your SanCai subscription fee.

5. Content & Intellectual Property

  • Your content: You retain ownership of all content you create, upload, or publish through the Service, including AI-generated drafts you approve. You grant us a limited, non-exclusive license to host, process, and transmit your content solely to provide the Service.
  • SanCai IP: All software, designs, logos, and trademarks are the property of SanCai Intelligence Inc. You may not copy, modify, or distribute them without written permission.
  • AI-generated content: Subject to these Terms, we assign to you whatever right we may hold in output generated for your account. You acknowledge that similar output may be generated for other customers and that AI-generated output may not be protectable by copyright in some jurisdictions.

6. AI-Generated Content – Your Responsibility

AI models can produce inaccurate, incomplete, outdated, or infringing material. You acknowledge and agree that:

  • You are solely responsible for reviewing, editing, and approving every piece of content before it is published. The approval gate exists for this purpose; approving content makes it yours.
  • We do not guarantee that AI-generated content is accurate, lawful, non-infringing, or compliant with any platform's policies, advertising standards, or applicable regulation (including FTC endorsement and advertising disclosure rules).
  • Content touching health, finance, politics, or other regulated categories is routed to mandatory human review, and you remain responsible for the final publication decision.
  • Published AI-assisted captions may carry an AI-assistance disclosure footer, which you may configure per brand. Where disclosure is required by law or platform policy, you are responsible for keeping it enabled.

7. Advertising Services – No Guaranteed Results

  • The Service may propose and, after your approval, apply changes to your advertising campaigns. We do not guarantee any specific outcome, including return on ad spend (ROAS), follower growth, engagement, or revenue.
  • Budget caps, spend watchdogs, and scaling limits are best-effort safeguards, not guarantees. Platforms may bill asynchronously, and you remain solely responsible for all spend incurred on your ad accounts.
  • Historical or projected performance figures shown in the product or in marketing materials are illustrative and not a promise of future results.

8. Third-Party Platforms

The Service integrates with Meta (Instagram, Facebook, Ads), TikTok, YouTube, and other platforms exclusively through their official APIs. You acknowledge that:

  • We are not affiliated with, endorsed by, or responsible for these platforms. Your use of them remains governed by their own terms, which you must comply with.
  • Platforms may change, restrict, or revoke API access, suspend accounts, or remove content at their sole discretion. We are not liable for any resulting loss, including lost reach, followers, or ad account standing.
  • You grant us permission to act on your connected accounts within the scopes you authorize, and you may revoke access at any time from your integrations settings.

9. Acceptable Use

You agree not to use the Service to:

  • Publish hate speech, harassment, or illegal content.
  • Make false, misleading, or unsubstantiated claims (including health, financial, or performance claims) in any jurisdiction where you operate.
  • Infringe intellectual property, publicity, or privacy rights of any third party.
  • Violate the terms of service of Meta, TikTok, or other social platforms.
  • Scrape, reverse-engineer, or attempt to access non-public APIs.
  • Interfere with or disrupt the Service or its infrastructure.
  • Share account credentials or allow unauthorized access.

We may remove content, suspend automation, or terminate accounts that violate this section, without liability to you.

10. Service Availability

We aim for high availability and publish a 99.9% monthly uptime target for plans that include an SLA. This target excludes scheduled maintenance (announced in advance), third-party platform outages, and events beyond our reasonable control. If we miss the target in a calendar month, your sole remedy is a service credit of up to 10% of that month's subscription fee, issued on request. The Service is otherwise provided on a best-effort basis.

11. Termination

We may suspend or terminate your account if you violate these Terms or create risk or legal exposure for us. You may terminate your account at any time and export or delete your data from the billing settings page. Upon termination, we will delete your data within 30 days, except where retention is required by law.

12. Disclaimer of Warranties

THE SERVICE AND ALL AI-GENERATED OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT AI-GENERATED CONTENT WILL BE ACCURATE, LAWFUL, OR COMPLIANT WITH PLATFORM POLICIES, OR THAT ADVERTISING CHANGES WILL IMPROVE PERFORMANCE. YOU ARE RESPONSIBLE FOR REVIEWING AND APPROVING ALL CONTENT BEFORE PUBLICATION.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SANCAI INTELLIGENCE INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE – INCLUDING LOSSES RESULTING FROM CONTENT PUBLISHED THROUGH THE SERVICE, ADVERTISING SPEND, PLATFORM ACCOUNT SUSPENSIONS, OR API CHANGES – EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100) IF YOU HAVE PAID NOTHING.

14. Indemnification

You agree to indemnify, defend, and hold harmless SanCai Intelligence Inc. from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) content you publish or approve through the Service; (b) advertising campaigns run on your accounts; (c) your violation of these Terms or of any third-party platform's terms; (d) your violation of any law or the rights of any third party, including intellectual property, publicity, and consumer protection laws; and (e) content or data you upload to the Service.

15. Dispute Resolution, Arbitration & Class Action Waiver

Before filing a claim, you agree to contact us at hello@sancai.ai and attempt to resolve the dispute informally for at least 30 days. Any dispute not resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English, remotely or in Delaware. YOU AND SANCAI EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. Either party may bring an individual action in small claims court or seek injunctive relief for intellectual property misuse in a court of competent jurisdiction.

16. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Where arbitration does not apply, the state and federal courts located in Delaware have exclusive jurisdiction.

17. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or a notice in the product at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

18. Contact

For questions about these Terms, contact us at hello@sancai.ai.