Privacy Policy

1. Introduction

SanCai Intelligence Inc. (“SanCai,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (sancai.ai), use our services, or join our waitlist.

2. Information We Collect

• Contact information: Email address when you join the waitlist or create an account.
• Account data: Brand names, social media account connections, and content preferences you provide.
• Usage data: Pages visited, features used, and interactions with the platform.
• Content data: Draft posts, captions, and media you create or upload for publishing.
• Technical data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

• To provide, maintain, and improve our AI social media management services.
• To process and publish content to your connected social media accounts.
• To send waitlist updates, product announcements, and account notifications.
• To analyze usage patterns and improve our AI models and recommendations.
• To detect and prevent fraud, abuse, or security incidents.

4. Data Sharing

We do not sell your personal data. We share information only with:

• Service providers: Cloud infrastructure, database hosting, analytics, and AI inference providers. The full list is maintained on our subprocessors page.
• Social platforms: When you authorize us, we publish content to Meta, TikTok, and other platforms via their official APIs.
• Legal compliance: When required by law or to protect our rights.

5. Cookies & Tracking

We use essential cookies for site functionality and analytics cookies to understand usage. You can manage preferences via our cookie banner. We do not use third-party advertising cookies.

6. Data Retention

We retain your data as long as your account is active or as needed to provide services. Waitlist emails are retained until you unsubscribe or request deletion. Content drafts are retained according to your plan’s storage limits.

7. Your Rights

Depending on your location (including the EEA, UK, and California), you may have the right to access, correct, delete, export, or restrict processing of your data. Account owners can export a full copy of their tenant's data or delete it entirely at any time from the dashboard's billing settings page – no support ticket required. You can also email us at hello@sancai.ai; we will respond within 30 days.

8. Security

We use industry-standard encryption (TLS 1.3), access controls, and regular security audits. Social media API tokens are stored in an encrypted vault, never in plain text in our primary database. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website.

10. Contact Us

If you have questions about this Privacy Policy, contact us at hello@sancai.ai.